Come out victorious from any argument. Quell conflict with a few phrases. Kindly assert your boundaries and turn enemies into good friends. This book, written by Igor Romanov, a psychiatrist, psychologist with thirty years of experience, dean of the Faculty of Communicative Management at RGSU, and business trainer, teaches these skills. He offers 8 proven techniques to nullify psychological aggression and enable constructive negotiations. Thanks to this book, you will learn to: • become invulnerable to attacks from quarrelsome sellers, arrogant teachers, perpetually dissatisfied parents, quarrelsome spouses, and troublesome neighbors; • never lose composure and remain calm in any situation; • not fear unpleasant conversations, not hide from psychological aggressors, and not avoid facing them; • easily and effortlessly neutralize any conflict; • never worry after a tense conversation about having said too little or too much; • always achieve your goals while preserving dignity and self-respect; • feel confident and ready to accept any challenge. Webinar on how to detect and block manipulations by others, AS A GIFT!!! "It's engaging and very interesting. It's about our lives. And it really works." — Alexander Ognev, Scientific Director of the Institute of Psychology and Pedagogy Ros NOU, Doctor of Psychological Sciences, Professor, Honored Worker of Higher Professional Education of the Russian Federation, ICU Master Trainer "Bravo! I'm a professional in this field, but the author managed to surprise me and captivate me with the text. From now on, this book will be mandatory in my recommendations for clients and students. Serious topics can be written about lightly and engagingly. This book is exactly that." — Tatyana Muzhitskaya, Psychologist, Business Trainer, Author of seven bestsellers in popular psychology, TV host, songwriter "I really want to give this book to everyone I communicate with. Especially — my husband! And to the employees who have to deal with me when I lose it." — Tanya Liberman, founder of jerusalembazar.ru store, well-known blogger, author of the book "Jewelry of the Rebellious"